Web Avatar bug

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I get logged out non-stop whenever I want to play a game

Postby DarkPinkie2024 » Sat May 10, 2025 2:10 pm

When I wanted to play a winx minigame I get logged out of sudden, is anyone else expriencing this?
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Re: I get logged out non-stop whenever I want to play a game

Postby DarkPinkie2024 » Sat May 17, 2025 1:51 pm

It happened again with when I was editing my Web Avatar
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Re: I get logged out non-stop whenever I want to play a game

Postby juleic1123 » Sat May 17, 2025 2:01 pm

Make sure to click in "Remember me" when logging in, this will ensure your session stays active at all times. If you don't, periods of inactivity may log you out. /flowerpower/
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Re: I get logged out non-stop whenever I want to play a game

Postby DarkPinkie2024 » Sat May 17, 2025 2:06 pm

I check "Remember Me" but I get logged out non-stop, this is the problem I have.
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Web Avatar bug

Postby DarkPinkie2024 » Sat May 17, 2025 2:08 pm

https://ibb.co/RTvTNGDs

this image is self-explanatory.
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Re: I get logged out non-stop whenever I want to play a game

Postby juleic1123 » Sat May 17, 2025 2:34 pm

what browser are you using?
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Re: I get logged out non-stop whenever I want to play a game

Postby DarkPinkie2024 » Sat May 17, 2025 3:09 pm

juleic1123 wrote:what browser are you using?


Google Chrome
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Re: Web Avatar bug

Postby juleic1123 » Sat May 17, 2025 3:35 pm

This bug happened because you disconnected "by force" while in your web avatar. I don't get it, the logs show all is fine and you're not disconnecting manually, it's like there's something forcing you to disconnect. You may have a setting in your chrome or your PC that is forcing you to not stay connection after a while, or maybe your cookies are being refreshed somehow. But something is happening that is out of my control.
On the website logs, I only see you updating your avatar countless times and then you getting disconnected by an unexpected exit (forced log out, not via you clicking in log out).I will see if I can extend the session for everyone but that won't stop you from disconnecting, only from disconnecting as often.
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Re: Web Avatar bug

Postby juleic1123 » Sat May 17, 2025 3:36 pm

Tell me what you were doing while that error happened. Were in the game or did you go to another tab/closed the tab for a moment and restored it...?
Describe your proccess if you can, otherwise I can't replicate and get to the bottom of this unexpected exit :ehmeh::
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Re: Web Avatar bug

Postby DarkPinkie2024 » Sat May 17, 2025 3:41 pm

juleic1123 wrote:Tell me what you were doing while that error happened. Were in the game or did you go to another tab/closed the tab for a moment and restored it...?
Describe your proccess if you can, otherwise I can't replicate and get to the bottom of this unexpected exit :ehmeh::


I haven't closed any tabs or had another tab for this site, I refreshed my page and switched over to treasure box and make-up mirror
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